If an archived contact or client needs to be made active again, you can always Unarchive them.
An example of this would be a client that you used to represent (who was archived) hires you to represent them again. Instead of creating a new contact record for them, you'd simply Unarchive their existing contact record to make them an Active contact int he system.
Open the Contact Details Page for the Archived contact. Please note: Archived contacts will not show up in the Global Search bar. You will need to click the Contacts tab, click the Archived filter, then find their name in the list of Archived contacts.
Because they are an Archived Contact, their page will appear grey and there will be a red Archived label (pictured below).
Scroll to the bottom-left corner of the screen, then click the blue button labeled Unarchive Contact.
If their MyCase Access was set to Disabled, but a valid email address is on file for the contact, you will be asked whether or not you' d like to enable MyCase access for the contact (pictured below).
Click on Unarchive to finish Unarchiving the contact. They will now be an Active Contact in your MyCase account.